It’s the subtle details that make us remember one place over another; the little extras that later become necessary for an unforgettable vacation with family, with kids, with your friends or with your partner.
So, here at Vallarta Nayarit Blog we decided to find out what makes the Riviera Nayarit’s best resort on TripAdvisor (according to thousands of visitor reviews) so special. Why does it stand out among the 93 hotels in this beautiful beach destination?
In our search we found outstanding comments on TripAdvisor:
“I’ve never been to an all inclusive resort as nice as this one. You really get high quality food in every single restaurant and bar. You also get variety in food and dinning style. You can order from anywhere poolside or beachfront. I love that you pay a flat rate and you forget about the extra food & beverage costs that often make our trips way more expensive, even room service! To highlight the food I absolutely loved Frida and Lucca, breakfast in bed and their poolside menu!” … read more.
By Laura B
and hundreds of traveler photos and videos shared on the resort’s social media pages (see for yourself!)
Along the way we discovered a video that clued us in to what’s behind the experiences guests define as ‘extraordinary’; that is, the magic that happens at Grand Velas. True to its motto, “The magic begins here”.
And the answer is: the resort staff.
We spoke with Gina Jiménez, Sales Director of Grand Velas Riviera Nayarit, to find out a little more:
Vallarta Nayarit Blog: Where did the idea for this video come from?
Gina Jiménez: The idea came from observing, day after day, the dedication, you could even call it ‘devotion’ with which we do our job on this great team. From feeling the enthusiasm and genuine pleasure in what we do and wanting to share it with the people we owe it all to: our guests.
Vallarta Nayarit Blog: What are you looking to show in the video?
Gina Jiménez: We wanted our guests to get to know the person behind the employee that added extraordinary details to their stay; for them to take a look at the essence and values, likes and preferences of these marvelous women and these marvelous men. We know that without their daily work and their passion for what they do, our guests’ experience wouldn’t be the same.
Vallarta Nayarit Blog: Where exactly does the magic begin?
Gina Jiménez: It begins the moment they arrive in the lobby and are welcomed with the warmth of someone greeting you in their own home; with the joy of indulging you in the days to come.
Vallarta Nayarit Blog: You’re from the Dominican Republic, Gina, what is your opinion of Mexican hospitality?
Gina Jiménez: I’m Dominican, but my heart belongs to Mexico. One thing that marks the difference in Mexican hospitality is the authenticity of it; people are pleased to share what they have, pleased to know that you liked what they prepared, to subtly perceive that you liked a certain detail, and to wish to continue creating more special moments for you. This enchants not only foreigners but guests who visit us from other states as well.
And to finish on the highest note, this quote:
“The essence of our staff is the heart of our resorts. ”
– Gina Jiménez
Take a look at this resort and discover the essence for yourself; the essence that has earned it the title of the best hotel in Riviera Nayarit.
For more information visit: vallarta.grandvelas.com